CUSTOMER SERVICE OFFICER & RECEPTIONIST

Company: Capitalist SL Rwanda

Location: Kigali, Rwanda

Employment Type: Full-time

Salary: 100,000 – 250,000 RWF

About the Company

Capitalist SL Rwanda is an international freight forwarding, supply, and logistics company based in Kigali. The company provides air and sea freight, customs clearance, product sourcing, and supply chain coordination services.

Capitalist SL Rwanda connects customers in Rwanda and the DRC, including Goma and Bukavu, with international markets such as China, Dubai, Turkey, India, Egypt, and Malaysia.

About the Role

The Customer Service Officer & Receptionist will serve as the main contact person for clients visiting or communicating with Capitalist SL Rwanda.

The successful candidate will ensure that customers receive timely, professional, and helpful assistance. The role also involves monitoring customer orders and shipments, providing updates, handling client requests, and supporting reception and general office activities.

Key Responsibilities

Customer Communication and Support

• Respond promptly to customer messages received through WhatsApp and other communication channels during working hours.
• Provide accurate and professional information about company services, prices, shipment progress, and expected delivery times.
• Contact customers by phone when an issue requires direct communication or cannot be adequately handled through written messages.
• Keep customers informed about changes in their order or shipment status within the required timeframe.
• Assist customers when receiving or making enquiries about goods arriving in Rwanda.
• Handle tender-related documents and customer correspondence as instructed by management.

Client Registration and System Management

• Register new customers in the company system on the same day their orders are confirmed.
• Keep the customer database accurate and regularly updated, including communication records, outcomes, and required follow-up dates.
• Contact customers after delivery to confirm their satisfaction and gather feedback.
• Monitor pending orders and remind customers when they need to provide information or take action.

Reception and Office Support

• Manage the reception/front-office area and welcome customers and visitors in a friendly and professional manner.
• Handle incoming and outgoing telephone calls, correspondence, and packages.
• Support management with appointments, scheduling, and general office coordination.
• Maintain a professional and organized reception environment.

Requirements

Applicants should meet the following requirements:

• Must be based in Kigali, Rwanda.
• Fluency in English and Kinyarwanda is required.
• Knowledge of French is a strong advantage.
• Ability to remain calm, patient, and professional when dealing with pressure or challenging customer situations.
• Strong organizational skills and excellent attention to detail.
• Reliable follow-up skills and the ability to ensure customer requests are properly handled.
• Strong communication and customer-service skills.

Benefits

The successful candidate may receive:

• Performance-based bonuses and commission.
• Company-branded uniform.
• Professional business cards.
• Company-issued SIM card.
• Communication equipment, including a mobile phone and noise-cancellation headset.
• Direct mentorship from senior management in an international trading and logistics environment.

How to Apply

Interested candidates should apply online through the company's official careers page.

Apply for this Position – Capitalist SL Rwanda

Location: Kigali, Rwanda

Salary: 100,000 – 250,000 RWF